Your crsID@cantab.ac.uk account offers up to 50GB of free storage, it will allow you to migrate and keep your student emails and is accessed via Office 365 website.
- My @cam account is active, please follow steps 1 - 4 to activate your account.
- My @cam account has recently been deactivated, within the last 30 days. Please email user-admin@uis.cam.ac.uk explaining your situation; they will reopen your account temporarily. Once your student email has been reopened, follow the steps 1 - 4 to activate your account.
- My @cam account has been deactivated for more than 30 days please; contact the alumni email support desk, as there are alternative ways to activate your account.
Online steps to activate your alumni email account
- Please read the alumni email account terms of service.
- Change your Unversity account password (formerly Raven)- you can re-use your current password during this step; this will activate your new email account.
Please wait at least an hour before logging in to your new @cantab.ac.uk account. This will allow time for your University account password (formerly Raven) to reset to synchronise with your new email address.
3. Set up your Raven self-service password recovery.
Your self-service will allow you to reset your University account password (formerly Raven) if you forget it. Click 'Login' under the 'Managing your account' heading, then click 'Configure' under the 'Self-service password recovery' heading.
4. Log in to your alumni email account, by entering your alumni email address (please use your crsID@cantab.ac.uk) and University account password (formerly Raven).
Please note: Completing the steps above will not create your alumni email account. If you cannot log in to your alumni email account after completing these steps, please get in touch with us and we can create your account.
Information and guides can be found on the University Information Services website - https://help.uis.cam.ac.uk/service/accounts-passwords/leaving/transferring-your-student-email-your-alumni-account
The online guides; will show you how to migrate your emails - contacts - and calendar to an Outlook app.
Please note: You can also migrate your accounts up to 30 days after your @cam account has been deactivated
If you get stuck at any point during the migration process please; contact UIS at servicedesk@uis.cam.ac.uk.
Set up an auto-reply for your @cam email address
- Set up an automatic reply in the Outlook web app, including an alternative contact email address. The automatic reply will be sent to all internal mail, from an Exchange Online @cam addresses, for 30 days after your account is cancelled.
- Set up automatic forwarding to an alternative email address to direct internal mail during these 30 days. After 30 days, the internal forwarding will stop and the @cam mailbox and its contents will be deleted.
- Set up an auto-reply with a new contact email address in Lookup for anyone emailing you from outside the University. This auto-reply will also be sent to anyone emailing you internally after 30 days.
- Please note that the ability to set up auto-replies may change. A new University email address allocation and retention policy is being piloted.
Access your alumni email account any time by logging in via office.com with your @cantab.ac.uk email address and Raven password.
If you need to change your recovery questions, update your recovery email address/ phone number etc. This can be updated by logging into your Raven self-service account, please click on the link below.