Please follow the steps listed below:

1. Please read the alumni email account terms of service.
2. Change your University account password (formerly Raven)- you can re-use your current password during this step; this will activate your new email account.

 Please wait at least an hour before logging in to your new @cantab.ac.uk account. This will allow time for your University account password (formerly Raven) to reset to synchronise with your new email address.  

  3. Set up your Raven self-service password recovery. 

Your self-service will allow you to reset your University account password (formerly Raven) if you forget it. Click 'Login' under the 'Managing your account' heading, then click 'Configure' under the 'Self-service password recovery' heading.

  4. Log in to your alumni email account, by entering your alumni email address (please use your crsID@cantab.ac.uk) and University account password (formerly Raven).

Please note: Completing the steps above will not create your alumni email account. Accounts are created shortly after graduation. If you're unable to log in to your alumni email account after completing these steps, please get in touch with us, and we can create your account. 

Yes, you will be able to activate your alumni email account using password self-service.

If you believe you’ve already set up password self-service, please follow the steps below:

1. Please read the alumni email account terms of service.
2. Visit Manage your University account password
3. Click on ‘Use security questions to reset password’
4. Enter your CRSid and follow the on-screen instructions

Once you've reset your password, please note that it can take up to an hour for the change to synchronise with your new @cantab.ac.uk alumni email account. If you attempt to log in before this synchronisation is complete, you may see an error message stating that your account is ‘Locked’.

If this happens, simply wait an hour after resetting your password and try logging in again.

Log in to your alumni email account, by entering your alumni email address (please use your crsID@cantab.ac.uk) and University account password (formerly Raven).

If you’ve been unable to activate your alumni email account using the steps on our website, please contact us directly. We’ll be able to assist you and provide a one-time activation token to help you complete the setup.

You can reach us at alumniemail@admin.cam.ac.uk, and please include your CRSid in your message so we can assist you promptly.

Information and guides can be found on the University Information Services website - https://help.uis.cam.ac.uk/service/accounts-passwords/leaving/transferring-your-student-email-your-alumni-account 

The online guides; will show you how to migrate your emails - contacts - and calendar to an Outlook app. 

Please note: You can also migrate your accounts up to 30 days after your @cam account has been deactivated

If you get stuck at any point during the migration process please; contact UIS at servicedesk@uis.cam.ac.uk.

 Set up an auto-reply for your @cam email address

1. Set up an automatic reply in the Outlook web app, including an alternative contact email address. The automatic reply will be sent to all internal mail, from an Exchange Online @cam addresses, for 30 days after your account is cancelled.  
2. Set up automatic forwarding to an alternative email address to direct internal mail during these 30 days. After 30 days, the internal forwarding will stop and the @cam mailbox and its contents will be deleted. 

Access your alumni email account any time by logging in via office.com with your @cantab.ac.uk email address and Raven password.

If you need to change your recovery questions, update your recovery email address/ phone number etc. This can be updated by logging into your Raven self-service account, please click on the link below.

Raven Self-Service Password Update 

You will find answers to the most commonly asked questions here